FREQUENTLY ASKED QUESTIONS

Why am I being charged shipping for each product?

Hadel Gifts works with multiple brands at various distribution centers to find the perfect gift for you and your recipient; these brands will individually receive your orders and ship your items separately.

What is the earliest arrival data for your products?

We make every attempt to deliver your products to you as quickly as possible. Factors including where your product is shipping from, its availability and the type of personalization (if applicable) will influence your delivery date. You will be able to review an estimated delivery date during our Checkout Process.

The address I typed is correct, but the website is not accepting it.

In an effort to ensure that your gift(s) are delivered in a timely manner and to an accurate shipping address, Hadel Gifts verifies both billing and shipping addresses via the Postal Service address database. Our website is designed to provide you with a corrected address when necessary.

Can I ship to Ghana/International addresses? Do you accept foreign credit cards?

At this time, we are unable to ship to international shipping addresses and P.O Boxes. The package may only be shipped to a non-PO Box or Nigeria shipping address. We accept all major credit cards and methods of payment; however authorization is based upon the individual financial institution. Our billing information page is setup to reflect address formats within Nigeria.

My promotion code/gift certificate doesn’t work/I’m not getting my discount.

Only one promotion code can be used per order. To redeem a promotion code, please enter it in the ‘Promotion or Source Code’ field found on your Shopping Can page or in the ‘Promotion Code’ field found on the Billing page of checkout. To redeem a gift code on an order, please enter the gift code number on the Billing page of the checkout process. Hadel Gifts codes do not expire and only one certificate may be used at a time. If you need further assistance, please contact our customer service department at +234 817 843 9146

Can I use a debit card?

Yes, we accept debit cards as form of payment. However, please note that we authorize credit cards and debit cards at point of sale but we do not charge your card for an order until the order has shipped. This can be mistaken for a double billing. Each financial institution is different; therefore please refer to the issuing bank of your debit card for their specific authorization processes.

My password doesn’t work.

If you are not able to log into your hadelgifts.com account, please check the following:

  1. Ensure you are entering your email address and password under the ‘Returning Customer’ section of the log in screen.
  2. The password field is case sensitive, so please check that your Caps Lock key is off.
  3. To ensure you have the right password, enter your email address, click on the ‘Forgot Password’ link and your password will be sent to you. If you are unable to log in after trying the above steps, please contact us at +234 817 843 9146 and any representative will be happy to assist you.

Does the packing slip include pricing information?

We do not include pricing information on our packing slip.